Cancellation Policy

At hogya.shop, we understand that plans can change. This policy is designed to make cancellations simple and transparent while ensuring smooth order processing.

1. Order Cancellation Before Dispatch
 You may request cancellation of your order before it is dispatched from our warehouse.

To cancel your order:
 Email us at infohogya@gmail.com
 or contact us via WhatsApp or phone at +91 8669050298

Please include your order number in the message.
 If your order has not yet been packed or shipped, we will cancel it and issue a full refund within 1–2 business days to your original payment method.

Note: Cancellation requests made through Instagram DMs, Facebook messages, or any other unofficial channels will not be accepted.

2. Order Cancellation After Dispatch
 Once an order has been shipped, it cannot be cancelled.
 If you still wish to cancel after dispatch, please accept the delivery and initiate a return request under our [Return & Refund Policy].

3. COD Order Cancellation

  • COD orders may require confirmation via phone, SMS, or WhatsApp.

  • Unconfirmed COD orders may be automatically cancelled after a few hours.

  • Repeated cancellations of COD orders may result in the temporary suspension of COD payment option for your future purchases.

4. Prepaid Order Refunds
 If your prepaid order is cancelled before dispatch, a full refund will be processed to your original payment method (UPI, wallet, debit/credit card, etc.).
 Refunds typically appear within 3–7 business days, depending on your bank or payment provider.

5. Seller-Initiated Cancellations
 We reserve the right to cancel any order under the following circumstances:

  • The product is out of stock or discontinued.

  • The address provided is invalid or incomplete.

  • The order is flagged as suspicious or high-risk by our payment gateway.

In such cases, you will be notified, and a full refund (if payment has been made) will be issued promptly.

6. Need Help?
 If you have questions or need assistance with a cancellation, please reach out to us:

Email: infohogya@gmail.com
 Phone/WhatsApp: +91 8669050298
 Support Hours: Monday to Saturday, 10 AM – 6 PM